National Retail Certification

100 In Classroom Hours

General Information:

Call for details for the school of your choice. - Classes starting soon!  Flexible schedules.

Course Description:

The National Retail Federation provides a national certificate to support talented students interested in making retailing their career by offering a national certificate program, networking opportunities, and access to the latest retail research and news.

Certification in Customer Service

• National Professional Certification in Customer Service is an industry-driven and endorsed credential that helps employers distinguish and recognize qualified customer service professionals, and help define career advancement opportunities for candidates.
• By earning the professional certification in customer service, candidates can demonstrate their knowledge and skills in work areas that employer’s value, and exhibit commitment to professional growth.
• The certification was designed to capture the core customer service duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
• The credential is appropriate for anyone interested in obtaining a job or pursuing a career in retail and other industries that value customer service skills.

Certification in Sales

• National Professional Certification in Sales is an industry-driven and endorsed credential that helps employers identify qualified sales professionals.
• The certification was designed to capture the core sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
• It is appropriate for anyone interested in obtaining a job or pursuing a career in retail and other sales-focused industries.

Recommended Prerequisites: High School Graduate or GED holder.

Course Exam:

Student will be eligible to take the exam for National Retail Federation Certification. During the course students will have two tests in retail customer service and retail sales.

Topics Covered:

1. Products or services
2. Assessing customer needs
3. Educating customers
4. Meeting customers' needs and providing ongoing support
5. Prepare for Selling
6. Gaining Customer Commitment and Closing the Sale
7. Developing and Implementing Sales and Follow-up Plans

Modules:

1. Get to Know Your Customer
2. Meet Your Customers’ Needs
3. Build a Continuous Relationship
4. Go the Extra Mile
5. Explaining Features and Benefits
6. Providing Personalized Customer Service
7. Explaining Features and Benefits
8. Building the Sale
9. Closing the Sale
10. Completing the Sales Transaction
11. Selling and Promoting Products

Instructional Strategies:

• Lecture
• Skills Demonstration
• Group Activities
• Individual Activities

Methods of Evaluation:

• Quizzes/Exams
• Written Assignments
• Skills Demonstration

Instructor Biography:

Coming soon!

Grading System:

Student must pass all quizzes, exams, and national exam (if applicable) at a passing rate to be eligible for a Certificate of Training Completion. If an internship is included in your course you will be required to complete the internship prior to receiving a Certificate of Training Completion.

Attendance:

Students are expected to arrive on time and participate in course discussions. Successful completion of the course of study recommends 100% attendance. If during the course period the student’s attendance level drops below 80%, they will be encouraged and given the opportunity to attend the next scheduled class for the course they enrolled in. Should materials change, student is responsible for all additional cost.

Payment Plan Policy:

Students may withdraw from the program for any reason up to 1 week prior to the start of program. In this case, the student’s payment plan agreement shall be rescinded. If the payment plan has begun a non-refundable administrative fee of $25.00 will be assessed and remaining funds will be returned to payer in check form by mail.

No Refund Policy:

No refund for course, once the first class has been concluded. If extenuating circumstances exist, case by case situations will be reviewed by ProTrain. If refund is issued, refunded amount will be dependent upon books being returned in excellent condition (i.e. no writing, missing pages; ripped or damage to pages and/or binding).

Re-Admission Policy:

Any student who has dropped out of the program, or has been suspended from the program for nonattendance may be readmitted within one year by completing a personal interview with the director of education and paying any applicable fees at the time of readmission. Students who were terminated due to conduct issues are not eligible to be readmitted.

Policy on Student Conduct:

Appropriate Conduct: All students are expected to conduct themselves in an orderly and professional manner. Any student not conducting themselves in an orderly and professional manner, which includes use of drugs and alcohol during school hours, dishonesty, disrupting classes, use of profanity, excessive tardiness, insubordination, violation of safety rules, improper usage of lab or classroom computers, or not abiding by the school rules will lead to either probation or dismissal from classes.