Soft Skills for the Workforce

80 Hours / Access Length: 12 Months / Delivery: Live Online, Instructor Led

Course Overview:

10 Hours Synchronous Learning / 80 Hours Online Learning

Course Offerings

Sessions:
Jan. 13 – Feb. 10, 2021
Apr. 28 – May 26, 2021
July 14 – Aug. 11, 2021
Oct. 13 – Nov. 10, 2021

Time:
7 pm – 9 pm EST
6 pm – 8 pm CST
4 pm – 6 pm PST

Days:
Wednesdays:

Tuition Includes:
Book(s)
Materials

In this course bundle students will master how to conduct a webinar using learned presentation and facilitation skills. Students will be equipped to handle all communication strategies including conflict resolution, coaching and mentoring. Finally, students will learn how to implement organizational skills that can assist with time and stress management.

The Soft Skills for the Workforce Bundle includes the following courses:

  • Conducting a Great Webinar
  • Conflict Resolution
  • Communication Strategies
  • Coaching and Mentoring
  • Presentation Skills
  • Facilitation Skills
  • Leadership and Influence
  • Organizational Skills
  • Time Management
  • Stress Management

 

Full course outlines can be found below.

 

Course Outline(s):

  Organizational Skills Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Remove the Clutter

  • Just Do It
  • You Don't Have to Keep Everything
  • Three Boxes: Keep, Donate, and Trash
  • A Place For Everything And Everything In Its Place
  • Case Study
  • Module Two: Review Questions

Module Three: Prioritize

  • Write It Down
  • Urgent/Important Matrix
  • Divide Tasks
  • 80/20 Rule
  • Case Study
  • Module Three: Review Questions

Module Four: Scheduling Your Time

  • Have a Master Calendar
  • Setting Deadlines
  • Remove or Limit the Time Wasters
  • Coping With Things Outside of Our Control
  • Case Study
  • Module Four: Review Questions

Module Five: To Do Lists

  • Use a Day Planner
  • Finish What You Start
  • Focus on the Important
  • Do Quick Tasks Immediately
  • Case Study
  • Module Four: Review Questions

Module Six: Paper and Paperless Storage

  • Find a System that Works for You
  • Make it Consistent
  • Make it Time Sensitive
  • Setting up Archives
  • Case Study
  • Module Six: Review Questions

Module Seven: Organization Your Work Area

  • Keeping Items Within Arm's Reach
  • Only Have Current Projects on Your Desk
  • Arranging Your Drawers
  • Organize to Match Your Workflow
  • Case Study
  • Module Seven: Review Questions

Module Eight: Tools to Fight Procrastination

  • Eat That Frog!
  • Remove Distractions
  • Give Yourself a Reward
  • Break Up Large Tasks
  • Case Study
  • Module Eight: Review Questions

Module Nine: Organizing your Inbox

  • Setting up Delivery Rules
  • Folder and Message Hierarchy
  • Deal with Email Right Away
  • Flag and Highlight Important Items
  • Case Study
  • Module Nine: Review Questions

Module Ten: Avoid the Causes of Disorganization

  • Keeping Everything
  • Not Being Consistent
  • Not Following a Schedule
  • Bad Habits
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Discipline is the Key to Stay Organized

  • Stay Within Your Systems
  • Learn to Say No
  • Have Organization Be Part of Your Life
  • Plan for Tomorrow, Today
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Communication Strategies Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

Module Three: Understanding Communication Barriers

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

Module Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

Module Five: Non-Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

Module Six: Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

Module Seven: Listening Skills

  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

Module Eight: Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

Module Nine: Appreciative Inquiry

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

Module Ten: Mastering the Art of Conversation

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips

Module Eleven: Advanced Communication Skills

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages

Module Twelve: Wrapping Up

  • Words from the Wise
  Time Management Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Goal Setting

  • The Three P's
  • S.M.A.R.T. Goals
  • Prioritizing Your Goals
  • Visualization

Module Three: Prioritizing Your Time

  • The 80/20 Rule
  • The Urgent Versus Important Matrix
  • Assertiveness

Module Four: Planning Wisely

  • Creating Your Productivity Journal
  • Maximizing the Power of Your Productivity Journal
  • The Glass Jar: Rocks, Pebbles, Sand, and Water
  • Chunck, Block, and Tackle
  • Ready, Fire, Aim!

Module Five: Tackling Procrastination

  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Eat That Frog!

Module Six: Crisis Management

  • When the Storm Hits
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned

Module Seven: Organizing Your Workspace

  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail
  • Using Calendars

Module Eight: Delegating Made Easy

  • When to Delegate
  • To Whom Should You Delegate?
  • How Should You Delegate
  • Keeping Control
  • The Importance of Full Acceptance

Module Nine: Setting a Ritual

  • What is a Ritual?
  • Ritualizing Sleep, Meals, Exercise
  • Examples of Rituals
  • Using Rituals to Maximize Time

Module Ten: Meeting Management

  • Deciding if a Meeting is Necessary
  • Using the PAT Approach
  • Building the Agenda
  • Keeping Things on Track
  • Making Sure the Meeting Was Worthwhile

Module Eleven: Alternatives to Meetings

  • Instant Messaging and Chat Rooms
  • Teleconferencing
  • E-mail Lists and Online Groups
  • Collaborating Applications

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Stress Management Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Understanding Stress

  • What is Stress?
  • What is Eustress?
  • Understanding the Triple A Approach

Module Three: Creating a Stress-Reducing Lifestyle

  • Eating Properly
  • Exercising Regularly
  • Sleeping Well

Module Four: Altering the Situation

  • The First A
  • Identifying Appropriate Situations
  • Creating Effective Actions

Module Five: Avoiding the Situation

  • The Second A
  • Identifying Appropriate Situations
  • Creating Effective Actions

Module Six: Accepting the Situation

  • The Third A
  • Identifying Appropriate Situations
  • Creating Effective Actions

Module Seven: Using Routines to Reduce Stress

  • Planning Meals
  • Organizing Chores
  • Using a To-Do List

Module Eight: Environmental Relaxation Techniques

  • Finding a Sanctuary
  • Using Music
  • Seeing the Humor

Module Nine: Physical Relaxation Techniques

  • Soothing Stretches
  • Deep Breathing
  • Tensing and Relaxing
  • Meditation

Module Ten: Coping with Major Events

  • Establishing a Support System
  • Creating a Plan
  • Knowing When to Seek Help

Module Eleven: Our Challenge to You

  • Creating a Stress Log
  • Week One: Recording Events
  • Week Two: Identifying Stressors and Creating a Plan
  • Week Three: Creating New Habits
  • Reviewing and Evaluating

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Conducting a Great Webinar Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: What Can a Webinar Do?

  • Marketing to Prospective Customers
  • Training or Teaching
  • Demonstrations and Presentations
  • Information Sharing
  • Case Study
  • Module Two: Review Questions

Module Three: Successful Webinar Criteria

  • Passion and Enthusiasm
  • Value
  • Knowing Your Target Audience
  • Grab and Keep Attention
  • Case Study
  • Module Three: Review Questions

Module Four: Find the Right Format

  • Tailor it To Your Audience
  • Pre-Recorded
  • The Live Webinar
  • Two Person Team
  • Case Study
  • Module Four: Review Questions

Module Five: Marketing and Social Media

  • Blog Posts and White Papers
  • Email Marketing
  • Offer an Exclusive Deal
  • Hashtags
  • Case Study
  • Module Five: Review Questions

Module Six: Drive Up registration

  • Avoiding SPAM Filter
  • A Great Title
  • Solicit Questions
  • The Registration Page
  • Case Study
  • Module Six: Review Questions

Module Seven: Leading Up to your Webinar

  • Reminder Emails
  • Practice and Rehearse
  • Test Your Technology
  • Insert Solicited Questions
  • Case Study
  • Module Seven: Review Questions

Module Eight: Presentation Tips

  • Show, Don’t Tell
  • Sharing Your Desktop
  • Strong Visuals
  • Script It
  • Case Study
  • Module Eight: Review Questions

Module Nine: Interacting With Your Audience

  • Polling and Surveying
  • Answer Solicited Questions
  • Activities
  • Q&A Session
  • Case Study
  • Module Nine: Review Questions

Module Ten: Mistakes to Avoid

  • Technical Issues
  • Ignoring Your Audience
  • Audience Not Participating?
  • Timing
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Post Event

  • Contact No Shows
  • Follow Up Email
  • Call to Action
  • Make it Easy to Share
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Presentation Skills Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Creating the Program

  • Performing a Needs Analysis
  • Writing the Basic Outline
  • Researching, Writing, and Editing

Module Three: Choosing Your Delivery Methods

  • Basic Methods
  • Advanced Methods
  • Basic Criteria to Consider

Module Four: Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Module Five: Non-Verbal Communication Skills

  • Body Language
  • It’s Not What You Say, It’s How You Say It

Module Six: Overcoming Nervousness

  • Preparing Mentally
  • Physical Relaxation Techniques

Module Seven: Creating Fantastic Flip Charts

  • Required Tools
  • The Advantages of Pre-Writing
  • Using Colors Appropriately
  • Creating a Plan B

Module Eight: Creating Compelling PowerPoint Presentations

  • Required Tools
  • Tips and Tricks
  • Creating a Plan B

Module Nine: Wow ‘Em with the Whiteboard

  • Traditional and Electronic Whiteboards
  • Required Tools
  • Using Colors Appropriately
  • Creating a Plan B

Module Ten: Vibrant Videos and Amazing Audio

  • Required Tools
  • Tips and Tricks
  • Creating a Plan B

Module Eleven: Pumping it Up a Notch

  • Make Them Laugh a Little
  • Encouraging Discussion
  • Dealing with Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Coaching And Mentoring Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Defining Coaching and Mentoring

  • What is Coaching?
  • What is Mentoring?
  • Introducing the GROW Model

Module Three: Setting Goals

  • Goals in the context of GROW
  • Identifying Appropriate Goal Areas
  • Setting SMART Goals

Module Four: Understanding the Reality

  • Getting a Picture of Where You Are
  • Identifying Obstacles
  • Exploring the Past

Module Five: Developing Options

  • Identifying Paths
  • Choosing Your Final Approach
  • Structuring a Plan

Module Six: Wrapping it All Up

  • Creating the Final Plan
  • Identifying the First Step
  • Getting Motivated

Module Seven: The Importance of Trust

  • What is Trust?
  • Trust and Coaching
  • Building Trust

Module Eight: Providing Feedback

  • The Feedback Sandwich
  • Providing Constructive Criticism
  • Encouraging Growth and Development

Module Nine: Overcoming Roadblocks

  • Common Obstacles
  • Re-Evaluating Goals
  • Focusing on Progress

Module Ten: Reaching the End

  • How to Know When You've Achieved Success
  • Transitioning the Coachee
  • Wrapping it All Up

Module Eleven: How Mentoring Differs from Coaching

  • The Basic Differences
  • Blending the Two Models
  • Adapting the GROW Model for Mentoring
  • Focusing on the Relationship

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Facilitation Skills Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Understanding Facilitation

  • What is Facilitation?
  • What is a Facilitator?
  • When is Facilitation Appropriate?

Module Three: Process vs. Content

  • About Process
  • About Content
  • A Facilitator's Focus

Module Four: Laying the Groundwork

  • Choosing a Facilitated Approach
  • Planning for a Facilitated Meeting
  • Collecting Data

Module Five: Tuckman and Jensen's Model of Team Development

  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing

Module Six: Building Consensus

  • Encouraging Participation
  • Gathering Information
  • Presenting Information
  • Synthesizing and Summarizing

Module Seven: Reaching a Decision Point

  • Identifying the Options
  • Creating a Short List
  • Choosing a Solution
  • Using the Multi-Option Technique

Module Eight: Dealing with Difficult People

  • Addressing Disruptions
  • Common Types of Difficult People and How to Handle Them
  • Helping the Group Resolve Issues on Their Own

Module Nine: Addressing Group Dysfunction

  • Using Ground Rules to Prevent Dysfunction
  • Restating and Reframing Issues
  • Getting People Back on Track

Module Ten: About Intervention

  • Why Intervention May Be Necessary
  • When to Intervene
  • Levels of Intervention

Module Eleven: Intervention Techniques

  • Using Your Processes
  • Boomerang it Back
  • ICE It: Identity, Check for agreement, Evaluate how to Resolve

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Leadership And Influence Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: The Evolution of Leadership

  • Defining Leadership
  • Characteristics of a Leader
  • Leadership Principles
  • A Brief History of Leadership
  • Historical Leaders
  • Modern Leaders
  • The Great Man Theory
  • The Trait Theory
  • Transformational Leadership
  • Summary

Module Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Module Four: A Personal Inventory

  • An Introduction to Kouzes and Posner
  • Model the Way
  • Inspire a Shared Vision
  • Challenge the Process
  • Enable Others to Act
  • Encourage the Heart
  • A Personal Inventory
  • Creating an Action Plan
  • Set Leadership Goals
  • Address the Goals
  • Seek Inspiration
  • Choose a Role Model
  • Seek Experience
  • Create a Personal Mission Statement

Module Five: Modeling the Way

  • Determining Your Way
  • Being an Inspirational Role Model
  • Influencing Others’ Perspectives

Module Six: Inspiring a Shared Vision

  • Choosing Your Vision
  • Communicating Your Vision
  • Identifying the Benefit for Others

Module Seven: Challenging the Process

  • Developing Your Inner Innovator
  • Seeing Room for Improvement
  • Lobbying for Change

Module Eight: Enabling Others to Act

  • Encouraging Growth in Others
  • Creating Mutual Respect
  • The Importance of Trust

Module Nine: Encouraging the Heart

  • Sharing Rewards
  • Celebrating Accomplishments
  • Making Celebration Part of Your Culture

Module Ten: Basic Influencing Skills

  • The Art of Persuasion
  • The Principles of Influence
  • Creating an Impact

Module Eleven: Setting Goals

  • Setting SMART Goals
  • Creating a Long-Term Plan
  • Creating a Support System

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Conflict Resolution Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: An Introduction to Conflict Resolution

  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process

Module Three: The Thomas-Kilmann Instrument

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Module Four: Creating an Effective Atmosphere

  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Module Five: Creating Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Module Six: Focusing on Individual Needs

  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership

Module Seven: Getting to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution

Module Eight: Generating Options

  • Generate, Don't Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Module Nine: Building a Solution

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solutions
  • Building a Plan

Module Ten: the Short Version of the Process

  • Evaluating the Situation
  • Choosing Your Steps
  • Creating an Action Plan
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended for the best experience.
Hardware Requirements:
  • CPU: 1 GHz or higher
  • RAM: 2 GB or higher
  • Resolution: 1280 x 720 or higher
  • Speakers / Headphones
  • Microphone (Webinar / Live Online sessions)
Operating System Requirements:
  • Microsoft Windows 7 or 10 (Home, Pro)
  • Mac OSX 10 or higher.
  • Latest Chrome OS
  • Latest Linux Distributions

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:
  • Latest Google Chrome is recommended for the best experience.
  • Latest Mozilla FireFox
  • Latest Microsoft Edge
  • Latest Apple Safari
Basic Software Requirements (These are recommendations of software to use):
  • Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
  • PDF reader program (Adobe Reader, FoxIt)
  • Courses may require other software that is denoted in the above course outline.


** The course outlines displayed on this website are subject to change at any time without prior notice. **