Microsoft Outlook

7 In Classroom Hours

General Information:

Call for details for the school of your choice.  - Classes start soon!  Flexible schedules.

Course Description:

Outlook 2013 Level 1 is an instructor-led course manual that covers the basic concepts and skills to begin using Microsoft Outlook 2013: How to read and send e-mail, manage contacts, track tasks, and schedule appointments. This course, and Level 2, maps to the Microsoft Office Specialist exam for Outlook 2013.

Outlook 2013 Level 2 is an instructor-led course manual that covers more advanced skills for the Microsoft Outlook 2013 user: how to manage the inbox and other folders, use advanced mail options, use the notes and journal folders, and collaborate with others. This course, and Level 1, maps to the Microsoft Office Specialist exam for Outlook 2013.

Students will benefit most from this course if they want to accomplish basic workplace tasks in Outlook 2013, or if they want to have a solid foundation for continuing on to become an Outlook expert. If they intend to take a Microsoft Office Specialist exam for Outlook, this course is a good place to start their preparation, but they will need to take Level 2 to be fully prepared for the exam.

Recommended Prerequisites:  High School Graduate or GED holder. Know how to use a computer, and familiar with Microsoft Windows.

Topics Covered:

Microsoft Outlook Level 1:
  • Chapter 1: Fundamentals
  • Chapter 2: Email basics
  • Chapter 3: Contacts
  • Chapter 4: Tasks
  • Chapter 5: Scheduling
  • Chapter 6: Customization
Microsoft Outlook Level 2:
  • Chapter 1: Organizing Outlook
  • Chapter 2: Managing your mail
  • Chapter 3: Advanced email settings
  • Chapter 4: Notes and Journal entries
  • Chapter 5: Collaboration

Instructional Strategies:

  • Self-Directed Study
  • Skills Demonstration
  • Simulation
  • Online Activities

Methods of Evaluation:

  • Quizzes & Exams
  • Skills Demonstration
  • Learner-Centered Activities
  • Externship

Instructor Biography:

Coming soon!

Grading System:

Student must pass all quizzes, exams, and national exam (if applicable) at a passing rate to be eligible for a Certificate of Training Completion. If an internship is included in your course you will be required to complete the internship prior to receiving a Certificate of Training Completion.


Students are expected to arrive on time and participate in course discussions. Successful completion of the course of study recommends 100% attendance. If during the course period the student’s attendance level drops below 80%, they will be encouraged and given the opportunity to attend the next scheduled class for the course they enrolled in. Should materials change, student is responsible for all additional cost.

Payment Plan Policy:

Students may withdraw from the program for any reason up to 1 week prior to the start of program. In this case, the student’s payment plan agreement shall be rescinded. If the payment plan has begun a non-refundable administrative fee of $25.00 will be assessed and remaining funds will be returned to payer in check form by mail.

No Refund Policy:

No refund for course, once the first class has been concluded. If extenuating circumstances exist, case by case situations will be reviewed by ProTrain. If refund is issued, refunded amount will be dependent upon books being returned in excellent condition (i.e. no writing, missing pages; ripped or damage to pages and/or binding).

Re-Admission Policy:

Any student who has dropped out of the program, or has been suspended from the program for nonattendance may be readmitted within one year by completing a personal interview with the director of education and paying any applicable fees at the time of readmission. Students who were terminated due to conduct issues are not eligible to be readmitted.

Policy on Student Conduct:

Appropriate Conduct: All students are expected to conduct themselves in an orderly and professional manner. Any student not conducting themselves in an orderly and professional manner, which includes use of drugs and alcohol during school hours, dishonesty, disrupting classes, use of profanity, excessive tardiness, insubordination, violation of safety rules, improper usage of lab or classroom computers, or not abiding by the school rules will lead to either probation or dismissal from classes.

** The course outlines displayed on this website are subject to change at any time without prior notice. **