The Company’s refund policy for on-line courses is fair and consistent with all its Institutional education partners.
Simply stated, a student has 3 days from the enrollment date to request a refund. However, if the on-line course material
has been accessed, and the reference materials have been opened, the Company will be unable to get relief from various
well-known publication distributors. The Company’s Training Assessment Manager (TAM) will make sure that every student
who enrolls for an on-line course has been briefed on this refund policy and signs a Registration Form that is kept on
file in Salesforce. The refund policy is additionally stated on the Welcome Letter sent out on behalf of the Institution.
Additionally, there are no extensions granted for courses. If a student does not complete their course by the end-date on
their welcome letter, there will be additional fees for extended access. Extensions must be requested within thirty (30)
days after the original end date of program. Extension request made past this date cannot be honored.
Should Institution education partner wish to provide any in-classroom offerings with the Company, our refund policy on
in-classroom instruction is the following: Once a student participates in class past the 25% mark, there is no refund.
Up to the 25% mark, a class can be prorated minus any/all materials distributed. This is a fair policy that allows the
student to realize if they are in the wrong class for whatever reason. Certainly extreme cases will be evaluated on a
case-by-case basis. Institution education partner will let the Company know 14 calendar days before class start date if
a class will cancel; otherwise the Institution will owe the Company 50% of the class revenues.